Refunds & Cancellations

At Copagrey we understand the importance of providing you with goods that meet your
expectations. The Consumer Rights Act 2015 emphasises the right to receive products that
are accurately described, fit for their intended purpose, and of satisfactory quality. We are
committed to ensuring your satisfaction with every purchase, and we want to make the
refund process as simple and straightforward as possible.

Refund Process:

• All refunds will be processed using the same payment method you used when
purchasing the goods. Please note the following considerations:

• Deductions: We may adjust your refund to account for any reduction in the value of
the goods due to handling not in accordance with standard shop practices.

• Inspection: If a refund is issued before inspecting the goods and we subsequently find
that the items were mishandled, an appropriate sum may be charged.

• Delivery Charges: We regret to inform you that we are unable to reimburse delivery charges.

Timely Refunds:

Our goal is to ensure that you receive your refund as promptly as possible. If you decide to
exercise your right to change your mind during the cooling-off period, we commit to issuing
your refund within 14 calendar days of one of the following:

• The day we receive the returned goods.

• The day you provide evidence of sending the goods back (if earlier).

• The day you inform us about your decision to cancel and terminate the contract, provided we haven’t sent an Order Confirmation or dispatched the goods.

• You have a 14-day cooling off period in which you can change your mind and request a
refund. The items purchased must be returned within 14 days after notifying the
company of your intentions to return the items. The company can be contacted via
email at [email protected] or via telephone 01213871726.

Damaged or Faulty Products:
Should you receive goods that are damaged, faulty, or have missing items, please reach out to
us promptly via email at [email protected] or by phone 01213871726. We are dedicated
to resolving the issue by providing you with replacement parts at our cost, ensuring your
satisfaction with your purchase.

To review our comprehensive terms, please visit www.copagrey.com
Thank you for choosing Copagrey.

We appreciate your trust and are here to assist you with any concerns or queries