Frequently Asked Questions
Welcome to our FAQ page, where we have compiled a list of answers to the most commonly asked questions about our Copagrey products.
We understand that you may have questions about our products, services, or policies. That’s why we have created this page to provide you with all the information you need to make an informed decision when shopping with us.
Whether you are a first-time customer or a regular shopper, we hope this page will help you find the answers you need quickly and easily.
If you have any further questions, please don’t hesitate to contact our friendly customer service team, who will be happy to assist you.
Are all of your products available online?
Yes, our full range of products and accessories are available on our website.
I have an enquiry regarding one your products, who should I direct my enquiry to?
For product enquiries, please contact at us at [email protected] or via telephone 01213871726.
What is your refund policy on damaged or faulty products?
Should you receive goods that are damaged, faulty, or have missing items, please reach out to us promptly via email at [email protected] or by phone 01213871726. We are dedicated to resolving the issue by providing you with replacement parts at our cost, ensuring your satisfaction with your purchase.
If I change my mind, what is your refund policy?
You have a 14-day cooling off period in which you can change your mind and request a refund. The items purchased must be returned within 14 days after notifying the company of your intentions to return the items. Our customer support team can be contacted at [email protected] or on 0121 387 1726 to assist you with your enquiry.
What do I do if products are missing from my order/delivery?
On the rare occasion your delivery arrives with missing items, please contact our customer service team at [email protected] or call 0121 387 1726, we will ensure your order is resolved as quickly as possible.
When will my products be shipped/delivered?
Products ordered from the website are typically delivered on the next working day unless stated.
How do I contact Customer Support?
Our office is open between 9am and 5.30pm Monday to Friday. Please call 0121 387 1726 to speak with a member of our team and we will be happy to assist.